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We are pleased to give this service and of course it's free.
If there are any problems during the process or if you might have any questions beforehand,
you can always contact us by email.
If you want to contact us by phone, please do this between 9 am - 1 pm, UK time. Only if the question is urgent,
you can reach us 24 hours a day on our mobile phone.
If there are any problems or misunderstandings with the Australian authorities, tell us and we'll try to solve
the problem. It's also cheaper for your telephone bill when you let us make contact within Australia.
We can also act as a postal address in Australia if necessary. Some Australian authorities compel you to
use such an address.
Aftercare
Finally when your pet arrives at your home we'll send you an AAR-form. You can fill in this Australian Animal Register
form for microchip registration of your pet. If the pet is lost in Australia, the tracing will be easier.
We also like to hear from you as to how we can make our support better.
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